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No pain program, APS or Dr's

Posted By Disgusted in JHC

"No pain program, APS or Dr's"

About: Joondalup Health Campus / General surgery

(as the patient),

APS refused my specialist pain program just after it started and was removed from my chart, no doctors in the hospital to chart other pain meds after surgery. I went 11hrs without pain medication and in severe pain. Junior doctors couldn't help, APS at Joondalup Hospital wouldn't come and visit me. Care Call line said there is nothing they can do so email complaints and they will be in on Monday.

Eventually I was given Oxycodone after 11hrs without pain medication besides my usual GP prescribed pre surgery medication.

It cost money and time to put a pain management program in place specifically tailored to my needs 2 months prior to admission and someone at Joondalup hospital decided to remove it from my chart.

No one seems to care except nurse's, Physio and OT, but they can not chart medication.

My pain program and after care was little to nothing, not even ice for swelling after surgery unless I specifically asked.

I felt there was literally no doctors at JHC where I was in H3, its impossible to get one. After surgery I have seen one Dr once and had to wait 11hrs for them, they may have even been a junior. 

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Responses

Response from Dr Kevin Hartley, Director of Medical Services, Joondalup Health Campus 10 months ago
Dr Kevin Hartley
Director of Medical Services,
Joondalup Health Campus

Submitted on 5/08/2024 at 11:54 AM
Published on Care Opinion Australia at 1:27 PM

Dear Disgusted in JHC,

Thank you for contacting Care Opinion regarding the care and treatment provided to you at Joondalup Health Campus (JHC). What you have described sounds very distressing and I can understand your concerns around your pain management on this occasion. I can hear how upsetting and frustrating this must have been for you and am very sorry for how you have been left feeling.

I understand you have been in contact with our Consumer Liaison Team at JHC and they are currently looking into your concerns. I encourage you to continue to liaise with Consumer Liaison to ensure the hospital is able to provide you with the support you need addressing the concerns raised.

Your feedback has been provided to the Head of Anaesthetics as an opportunity to review and improve services and to ensure the patient journey going forward will be a more positive experience.

Again, I thank you for providing your feedback and truly wish you all the best.

Kind Regards,

Kevin Hartley.

Director of Medical Services

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