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"Cataract surgery"

About: Busselton Health Campus / Surgical Services

(as the patient),

I was scheduled to have cataract surgery on both eyes one month apart the same anaesthetist was used each time but different eye surgeons. The first procedure exceeded my expectation insomuch as it was nowhere close as stressful or painful as I had built it up to be and when the time came for the second procedure I was fully confident I would repeat the previous experience.

The first difference was that I was to fast from midnight the previous day with water only till 10am I was scheduled to arrive at 11 am, I couldn’t understand why that was as I am awake during the procedure. I went through the usual eye numbing process and proceeded to the surgery without the sedation I received the first time. I am not prepared to document here what happened during the procedure but I will say that if that had been the first of my two cataract surgeries I would not have returned for the next one. I returned to day ward around 6 pm and had my first food in almost 24 hours.

I have no complaints re the hospital and the staff were all wonderful. I am also grateful to have been able to have this surgery performed however as the 2nd one was so traumatising I would just like to know why was it so different to the first time.

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Responses

Response from Daniel Anderson, Coordinator of Nursing and Midwifery, Busselton Hospital, WACHS - South West 9 months ago
Daniel Anderson
Coordinator of Nursing and Midwifery, Busselton Hospital,
WACHS - South West
Submitted on 20/08/2024 at 5:06 PM
Published on Care Opinion Australia on 21/08/2024 at 9:04 AM


Dear Mowerperson,

Your feedback is concerning to me, I would like to have the opportunity to investigate your case and see what can be done to improve the service provided at Busselton Hospital going forward. I hope you might have time to give me a call or send me an email? My name is Daniel Anderson, I am the Director of Nursing and Midwifery for Busselton Hospital. I look forward to hearing from you.

Yours Sincerely, Dan

Daniel Anderson

Director of Nursing and Midwifery

Busselton Hospital

9753 6372

Daniel.Anderson@health.wa.gov.au

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Response from Mark Holloway, Director of Medical Services, Busselton Health Campus, WA Country Health Services - South West 7 months ago
Mark Holloway
Director of Medical Services, Busselton Health Campus,
WA Country Health Services - South West
Submitted on 15/10/2024 at 1:19 PM
Published on Care Opinion Australia at 4:55 PM


Dear Mowerperson,

It was a pleasure to speak with you directly about your recent surgical experience. As agreed I have shared your feedback with our clinical lead of our anaesthetics team.

Should you have any further concerns please reach out again.

Kind Regards

Dr Mark Holloway

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