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Lack of care

Posted By peppergr43

"Lack of care"

About: Bunbury Hospital / Emergency Department

(as the patient),

Recently I had an operation at Bunbury hospital, discharged the following day. Presented back to my home town hospital due to being in serious pain, all was good there they ended up sending me to Bunbury hospital with all paper work and everything organised and told me to go into ed and the surgeons will be waiting for me.

When I got to the ed in Bunbury I walked up to a staff member behind the desk that I felt was incredibly blunt and rude and told me I need to be triaged. I then seen a triaged nurse and was told to sit in the green chairs where I sat for 4 hours and only once being checked on I ended up leaving as I believe this is beyond ridiculous. I had driven 140km there for absolutely nothing wasn’t offered pain relief nothing. I then had to drive 140km home in excruciating pain. Bunbury hospital is the worse hospital I have been too, this has happened to me so many times in the last 6 months. I am beyond disgusted with the system at this hospital I think something seriously needs to change here. 

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Responses

Response from Amber Hargans, Nurse Unit Manager, Bunbury Critical Care Directorate, WACHS South West 8 months ago
Amber Hargans
Nurse Unit Manager, Bunbury Critical Care Directorate,
WACHS South West

Submitted on 5/09/2024 at 10:30 AM
Published on Care Opinion Australia at 10:37 AM

Dear peppergr43

Thank you for taking the time to provide feedback about your recent presentation at Bunbury Emergency Department. It troubled me to read that your experience did not meet your expectations and it sounds like we missed some opportunities to streamline your return for specialist review.

My name is Amber Hargans, and I am currently a Service Co-Director at Bunbury Hospital. I would very much like to talk with you to further understand your experience and to ensure your current medical needs have been addressed. You can contact me by phone on 9722 1560. I look forward to speaking with you.

Please take care.

Amber Hargans

A/ Service Co Director

Bunbury Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Amber Hargans, Nurse Unit Manager, Bunbury Critical Care Directorate, WACHS South West 7 months ago
Amber Hargans
Nurse Unit Manager, Bunbury Critical Care Directorate,
WACHS South West

Submitted on 11/10/2024 at 12:48 PM
Published on Care Opinion Australia at 1:43 PM

Dear peppergr43

Once again, I’d like to thank you for taking the time to provide feedback. We would still like to discuss your experience so we can make improvements to future patient journeys. Please reach out to our Patient Liaison team via: SWfeedback@health.wa.gov.au or call us on 08 6753 6537.

Kind regards,

Amber Hargans

Clinical Nurse Manager

Emergency Department

Bunbury Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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