"Poor care"

It saddens me to write this and has taken me a while to see how I feel but it has not changed. In March my parent had a stroke whilst travelling and was in port in Tasmania when it happened. They  had amazing care from the ED staff and doctors and ICU care team prior to myself arriving from Perth. My other parent was a mess and didn't know what to do they were very attentive and allowed to use the phone to call me. They were amazing Thank you :)

Anyway, once moved to the Rehab/stroke ward things changed. I don't know where to start so much happened over the 5.5 weeks my parent was there; I had a list of complaints that when I initial spoke to the manager and director of nursing before leaving, I didn't feel listened to, but nothing was addressed.

It seemed that basic care needs not met, found my parent 4 days after a stoke slumped in the bed leaning on their left side unable to move and cold food not opened, as they were an assist of two and unbale to feed themself at this time. this happened on many occasions. Toileting, my parent wanted to use the toilet and was told to wet their pad even though they were competent to make a decision to go. I felt that staff we saw were rude and uncaring to any basic care needs and human rights to those needs. I was advocating for my parent, what about people on the ward that had none who was advocating for them.

When my parent was moved to a double room two incidents occurred and it seemed to me that never once was there any concern about it. One night a patient of the opposite gender was placed in the other bed, a patient that could walk and mobile with a shared bathroom with a vulnerable patient who was unable to defend themself. Then when the other patient was moved out the next morning after I complained, and much to the apparent eye rolling of staff and after hours manager, they placed another patient in there and the next day had COVID, exposing my parent to COVID 6 days before flying to Perth, Wow... the other patient was moved from another ward and not swabbed prior, my parent then moved to a side room, and care was seemingly non-existent, bed not changed bins not emptied and the list goes on.

I spent 5.5 weeks 12 hours a day with my parent to make sure all their care needs were met (I am a nurse 20 years) and as a nurse would want a patient to be treated as if they were family. The upsetting part is that I felt even senior staff were rude. I recall, this is the best your going to be, you wont be able to go on a commercial flight was said to my parent in front of me, my other parent and my child.

Luck have it we got out on a commercial flight to Perth with a lovely paramedic who was flown to Tasmania to assist with transfer, my parent had insurance, and I feel they kept my parent as acute, even though after they were medically cleared after 14 days, just for the daily money as they had insurance ?

My parent has made an amazing recovery since returning to Perth and then overseas, (on a commercial flight) is mobile and back to their sewing. I feel that the care received was way below par and sad that I have to write this to get any response. I have written to complaints at the hospital twice and also to the manager of the ward and have had no response. I do hope things change for other patients.