"My sister"

In early september 2024  my sister was admitted to banksia lodge as a palliative care patient  with terminal liver cancer. As her condition progressed  we were asked to nominate a funeral service which we did.

I was concerned that if she died in the night that she would be taken away but was constantly reassured  that there  was no hurry and we would have time  to see her before the funeral service collected her.

She died overnight, we were near by and contacted at 6am  and immediately said we would come in to see her only to be told that the funeral service had already collected  her . This was very upsetting  for us as we had no choice as to whether we wanted to see her or not. We think  that we would of liked to of seen her one last time .

 We had a verbal apology from the nurse on duty who said it was a missed communication and i was told by the palliative doctor  that they were from an acute  hospital where they have to move people out very quickly.

We hope you can put some thing in place so that this  does  not happen  to any one else .A note on the bed  incase at staff handover this information  is not communicated or some other  way to stop this happening again .