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"In very capable hands"

About: Geraldton Hospital / Day Surgery Geraldton Hospital / General Ward

(as the patient),

From the moment I walked into day surgery I was greeted with a smile from Janeen at the desk, I then had the most caring nurses in Esme and Bec. They wheeled me down to theatre, where I had a few questions about my procedure and nothing was too much for the staff. They answered my questions, even getting the surgeon to ease my fears. 

Once I returned to the ward to recover, again I had two amazing nurses. Nothing was too much trouble for them. Overall my care and time spent at the regional, given the circumstances, was smooth, relaxing and I felt like I was in very capable hands. 

The only thing I would mention that put a dampener on my recovery was, in the room of three other patients (all of which were elderly) their phones continuously rang loudly, they had their tvs on at quite an obnoxious volume and were yelling across the room to each other. I understand this happens in public hospitals with shared rooms but it definitely stopped me getting the rest I very much needed. 

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Responses

Response from Cameron Ross, District Director Geraldton Health Campus, Midwest, WA Country Health Service about a year and a half ago
Cameron Ross
District Director Geraldton Health Campus, Midwest,
WA Country Health Service

Operations Manager Geraldton Health Campus

Submitted on 9/10/2024 at 5:50 PM
Published on Care Opinion Australia on 10/10/2024 at 10:06 AM


picture of Cameron Ross

Dear deploymentcc33

Thank you reaching out and sharing your experience.

I was delighted to read how well you were looked after during your admission. It takes a team to provide high quality care and everyone at Geraldton Hospital has supported you and each other to ensure you were safe and comfortable on your healthcare journey.

I will ensure that everyone named and involved is acknowledged for their efforts and I will express my gratitude for their efforts here.

I hope you are continuing to recover from your surgery.

Regards

Cameron Ross

Operations Manager Geraldton Health Campus
WA Country Health Service – Midwest
Tel 9956 2369

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