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"About my brief stay in the Hospital Emergency Department and the High Dependency Unit"

About: Albany Health Campus / High Dependency Unit

(as the patient),

After experiencing severe dizziness, I was taken to Albany Hospital by Ambulance and was received by the Emergency Department.

The staff - mainly the nurse and doctor examined me and explained clearly what they had diagnosed as being my problem. I was then assigned to the High Dependency Unit (HDU).

The treatment and care I received in that unit was excellent and I was made to feel at ease even though I was worried. The concern expressed by the Clinical Nurses and the care they provided was par excellence and the examination and subsequent explanation of what my ailment was, as expressed by the Doctors, clear and concise. This certainly gave me a lot of confidence in the care and follow up that I should avail myself of from my GP and Cardiologist. 

So I am deeply grateful and unreservedly thankful for the care I received by the Medical Staff of the Emergency Department and High Dependency Unit of Albany Hospital.

I would also like to thank the Paramedics who took me to the hospital and who attended to me while I was being transported - they were calmingly excellent.

I have nothing but praise for the Albany Hospital Emergency Department and the High Dependency Unit.

whispergd75

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Responses

Response from Paul Mark, Director Medical Services, Albany Health Campus, WA Country Health Service (WACHS) 7 months ago
Paul Mark
Director Medical Services, Albany Health Campus,
WA Country Health Service (WACHS)
Submitted on 18/10/2024 at 1:09 PM
Published on Care Opinion Australia at 4:06 PM


picture of Paul Mark

Dear whispergd75

Thank you so much for sharing your experience. It’s wonderful to hear that you received such excellent care in our hospital. We strive to ensure that all our patients have that same experience.

The dedication and professionalism of the Emergency Department and High Dependency Unit staff clearly made a significant difference during a stressful time. We have shared your lovely feedback with them and the Hospital’s leadership team.

It’s heartening to know that the nurses, doctors, and paramedics were able to provide not only top-notch medical care but also the reassurance, kindness, and clarity you needed.

Wishing you continued health and confidence in your follow-up care.

Dr Paul Mark | Director Medical Services

WA Country Health Service – Albany Health Campus

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