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"Birth at the Health Campus"

About: Albany Health Campus / Maternity Ward

(as a service user),

I am providing positive feedback to acknowledge the kindness and compassion showed to our family during a profoundly significant time in our lives by Albany Heath Campus (AHC) Maternity Unit. The birth of our daughter brought us immense joy, yet we were also navigating the grief of losing our beloved pet, who was diagnosed with a terminal illness and passed away during this time.

The AHC Maternity team’s dedication to ensuring our well-being was evident in every interaction. The extensive time they devoted to assisting us with establishing breastfeeding during our admission, addressing our concerns after the premature rupture of membranes and we were unable to birth at SJOG Murdoch as planned, and conducting a post-birth debriefing near the end of our admission made a significant difference in our experience. Revisiting the birthing suite to help us process our feelings around birth trauma was invaluable. The support during such a challenging time made us feel heard and cared for, and for that, we are truly grateful.

We will never forget the empathy demonstrated by staff in also allowing us to be present for our pet's final moments on a short leave from hospital and all checking in on how he was going throughout our admission.

The professionalism and compassion exhibited by each staff member in our opinion aligned with the mission of the Department of Health WA Country Health Service (WACHS) to deliver and advance high-quality care for country communities. The commitment shown to providing safe, patient-centred care—ensuring that the needs of patients are at the core of everything you do—is evident, and the midwives behaviour truly reflects the WACHS values of compassion, quality, and integrity.

The Albany community is fortunate to have such dedicated and capable midwives at AH Maternity Ward available to them.

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Responses

Response from Serena Reed, A/Clinical Nurse Manager, Maternity, WACHS GS 2 weeks ago
Serena Reed
A/Clinical Nurse Manager, Maternity,
WACHS GS
Submitted on 24/10/2024 at 12:33 PM
Published on Care Opinion at 1:54 PM


Dear indigoey83

Thank you for your generous feedback regarding the Albany Health Campus (AHC) Maternity Unit. We are touched by your kind words and grateful that we could support you during this significant time in your life.

It is lovely to hear that the birth of your daughter was a moment of immense joy, and we are honoured to have been a part of that experience. It means a lot to us that our team could provide the care and compassion you needed during this challenging period. We do understand that pets are family and do not take your loss lightly. We are especially moved by your appreciation of the empathy shown by our staff in allowing you to be present for your pet’s final moments and checking in on his condition throughout your stay. This reflects our commitment to providing patient-centred care and ensuring that the needs of our patients are at the core of everything we do. We are proud that our midwives’ behaviour reflects the WACHS values of compassion, quality, and integrity.

Thank you once again for your kind words. We will be sure to share your feedback with the team.

Best wishes

Serena Reed | A/Clinical Midwife Manager, Clinical Midwife Specialist

Maternity and Newborn Services, Albany Health Campus

WA Country Health Service

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