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"Ed Ambulatory ward"

About: Royal Perth Hospital / Emergency Department

(as the patient),

Has a PE recently, but had to come back to ED as I was having dizzy spells. Upon arrival I was assessed and then a nurse from the Ambulatory ward explained that this ward was the way forward for me.

I was whisked off to a lovely 10 bed ward where the doctors and nurses were amazing.  I felt reassured and had lots of tests done, bloods, ecg, blood pressure etc to confirm that no extra damaged has occurred.

The doctor explained my situation so well and the information given helped reduce my anxiety. I was offered water immediately and food not long after I was medical cleared to eat.

What a wonderful ward, I understand it helps take the pressure off the Ed department .. and gets patients checked up and moved back home. I do hope this Ward continues to get funding as this was an amazing experience.

I believe most of the nurses and doctors worked also in ED and it seemed this was a great place to help junior doctors and nurses learn their trade in a less frantic environment.

Communication and collegiality seemed to be at a high level. It also appeared to give the Ed doctors and nurses respite from the manic world of Ed.. making the job much more sustainable.. very impressed and can't thank the staff enough for such a great experience. 

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Responses

Response from Ben Noteboom, Executive Director, Royal Perth Bentley Group last week
Ben Noteboom
Executive Director,
Royal Perth Bentley Group
Submitted on 28/10/2024 at 3:39 PM
Published on Care Opinion on 29/10/2024 at 10:20 AM


picture of Ben Noteboom

Dear muscagr59

Thank you for taking the time to send us this lovely compliment. It is gratifying to read such positive feedback about your amazing experience. Royal Perth Bentley Group (RPBG) strives to provide excellent service to its patients and their families, and this is testimony that we are always looking at improving patients’ experiences.

The Royal Perth Hospital (RPH) Ambulatory Unit comprises a dual acute ambulatory care model for patients aged 16 and over, and frailty model targeting older adults. It provides patients with the specialist care they need, without having to admit them to a hospital bed. It provides rapid access to assessment, diagnostics, and treatment so that our patients spend hours rather than days in hospital. As you rightly said, it does provide a fantastic alternative experience to the ED setting for our doctors, nurses and other clinical staff as well.

Your feedback will be shared with the staff in the department, and I am sure they will be very appreciative of your comments.

I wish you well.

Kind Regards

Ben Noteboom

Executive Director

Royal Perth Bentley Group

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