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"Not scary, no shame"

About: Royal Perth Hospital / Infectious Diseases Service & Sexual Health Clinic & Hospital in the Home (HITH)

(as the patient),

I was very uncomfortable about seeing someone about what I thought was a wart that had appeared on my private part recently, but it's not the sort of thing I'd leave untreated.

Phone call to the STD clinic at RPH had me booked in for 10 days later with Dr Craig.

On the day I filled in the forms and waited.  Admin staff very matter-of-fact; so far so good.

Dr Craig saw me, answered all my questions, was very reassuring, professional, friendly.  I'd say his Customer Service Ethic was second to none.

Treatment was quick, almost completely painless and I was on my way, quite surprised that the experience I'd been quite nervous about had been so comfortable and easy.

I just want to record my thanks to Dr Shaw and the Communicable Disease section of Royal Perth Hospital.

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Responses

Response from Doris Lombardi, A/Executive Director, Royal Perth Bentley Group 8 months ago
Doris Lombardi
A/Executive Director,
Royal Perth Bentley Group
Submitted on 23/10/2024 at 2:26 PM
Published on Care Opinion Australia at 4:35 PM


picture of Doris Lombardi

Dear nervous.s,

Thank you so much for taking the time to let us know of your recent positive experience at the Sexual Health Clinic at Royal Perth Hospital (RPH).

I am pleased to know you were able to be seen promptly for what would have been a worrying time in your life.

Non-judgemental care and treatment is a cornerstone of health care and fundamental for providing high-quality treatment and support for our patients. I am personally proud to know RPH has delivered in this aspect.

Your encouraging story has been forwarded to the Sexual Health Clinic staff and Dr Shaw directly along with my thanks for providing such remarkable service.

Kind Regards,

Dori Lombardi

A/Executive Director

Royal Perth Bentley Group

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