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"Lack of 'service/care" at Emergency."

About: Maroondah Hospital / Emergency Department

(as the patient),

After having had something annoying in my eye all day, during the evening whatever it was moved and was stabbing into the inside of my eyelid and eye- pretty painful!

My spouse drove me to Emergency, where we waited 10 minutes just to see anyone! 

After getting paperwork done was told to take a seat and someone would see us "shortly".

An hour later the triage nurse gave me some eye drops and said they would get a doctor to look at it....

Another 3 hours passed- absolutely no acknowledgement i was even there...

Eventually i went and asked if they had anyone who was going to see me, and was told "no" and it could be another 2 hours before they looked at me...

Really not good enough in my opinion...

They then gave me some more eye drops and some pain killers ( helped a little, but still in lots of discomfort) - my spouse and i decided to go home (4.30am by now!) -as they couldn't give me a waiting time... possibly 2 more hours!!

We thanked them (for pretty much Nothing) and left. 

Went to a clinic next morning and they couldn't believe how poorly i had been dealt with, especially for an eye injury!


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