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Parent-in-law's care in the geriatric ward

Posted By corvuszn45

"Parent-in-law's care in the geriatric ward"

About: Royal Perth Hospital / Older Adult Acute Care (Geriatric) & Ward 9A/9B

(as a relative),

My parent-in-law is extremely unwell, living with alcoholic dementia and facing palliative care due to liver and kidney failure.

Nurses apparently shouting at them to toilet while standing over them and seemingly threatening them with, you'll end up in a nursing home, if not doing what they are told to do, I believe takes away their dignity.  I am disturbed by the apparent lack of empathy and care, that nurses are, in my opinion, robbing their dignity, not giving them a voice or choice, at this frightening and extremely difficult time. During the visit when overhearing another nurse saying, 36 needs a pad change, indicates to me that their other patient is a just number not a person.

My in-laws immediate family will make a complaint only if this happens again - too late! I believe that nurses who do not care should be deeply ashamed of themselves and should reflect on the reasons why they remain in the profession when I think clearly they should not.

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Responses

Response from Ben Noteboom, Executive Director, Royal Perth Bentley Group 6 months ago
Ben Noteboom
Executive Director,
Royal Perth Bentley Group

Submitted on 7/11/2024 at 1:09 PM
Published on Care Opinion Australia at 4:59 PM

picture of Ben Noteboom

Dear corvuszn45,

I appreciate you letting us know of your parent-in-law’s experience at Royal Perth Hospital (RPH).

It was sorry to read your post. We pride ourselves on a high standard of nursing care, including safe and dignified care, for patients and their families, and it is disappointing to see this was not your experience.

Our staff are expected to provide care with respect and understanding while also being supportive of a patient’s individual needs. Our staff are encouraged to address all patients appropriately using their preferred name as we recognise everyone’s identity is valued.

I would like to reassure you that RPH takes all feedback seriously. I have forwarded your comments to the nursing leadership of the ward to investigate and understand how we can improve the level of compassionate care we provide.

If your parent-in-law is still a current inpatient at RPH, I encourage you to speak with the Ward Nurse Coordinator or Nurse Unit Manager to address any further concerns your family may have.

I sincerely wish your parent-in-law all the best in their care.

Kind Regards,

Ben Noteboom.

Executive Director

Royal Perth Bentley Group.

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