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Experience

Posted By julyne77

"Experience"

About: Sydney / Sydney Eye Hospital / 2 West & Hand Clinic

(as the patient),

Long wait times been here 3 times now never on time even for appointments. 

I felt that one the nurses at the recovery lounge was horrible and mean!

The nurse wasn’t gentle they ripped the ECT stickers out for me and when they were taking it off my shoulder, they took off my gown, not being mindful that I’m not wearing anything else under as I just came out of surgery and the curtains weren’t even close and they flash my boobs to everyone that was in the lounge and wasn’t even quick to cover it, I was the one who had to do it when my hand had a very painful Cannula and my other arm was numb, so couldn’t even move in.

Another thing they did was as I was on anaesthetic I was fell asleep. They woke me up for no apparent reason and then kept doing their work.

I have information that may help to identify them. Please give the hospital this feedback and I would like them to get back to me with the results.

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Responses

Response from Sydney and Sydney Eye Hospital 13 months ago
Sydney and Sydney Eye Hospital

Submitted on 19/11/2024 at 3:48 PM
Published on Care Opinion Australia on 20/11/2024 at 10:19 AM

Dear julyne77,

We would like to offer our sincere apologies for your recent experience at SSEH. We are upset to read about your encounter and are disappointed to hear about the poor experience you have described, as this is certainly not in keeping with the standard of care that we pride ourselves on.

To facilitate a full review of your individual circumstances and to enable the provision of specific feedback regarding the issues raised, we would encourage you to provide your details and any further information via SESLHD-SSEHExecutiveServices@health.nsw.gov.au

Please know that your insight and feedback is very valuable and will assist in improving each patient’s experience and care in the future.

We apologise for the distressed caused and we hope any future interactions you may have with our service are more in line with the high standards of care we aim to deliver.

Thank you for taking the time to provide your feedback via Care Opinion.

Regards,

Dr Pauline Rumma

Director of Clinical Services

Natalie Maier

Director of Nursing & Support Services

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