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"Day surgery at Ramsays Health Campus, Joondalup WA"

About: Joondalup Health Campus / General surgery

(as the patient),

I received a short notice appointment to attend the above Hospital for Carpal reconstruction. At 0600hrs I entered the building and was greeted very professionally by the reception staff, details completed and was instructed on where to find the actual ward.

Welcomed once again by efficient staff at reception, shortly after I was taken to the prep ward and allocated a bed, the usual details were confirmed. The surgeon and anaesthetist both attended and confirmed the procedure. Soon after I was quickly wheeled down to Theatre No 12, to receive my surgery.

In what seemed like "minutes" my op was done 'n dusted and I was returned back to the recovery ward. Every staff member that I had contact with performed their allocated duties in a very friendly and professional manner. Well done all staff I saw at JDL Health Campus.  

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Responses

Response from Michelle Young, Deputy Director of Clinical Services - Medical and Rehabilitation, Nursing Executive, Joondalup Health Campus 7 months ago
Michelle Young
Deputy Director of Clinical Services - Medical and Rehabilitation, Nursing Executive,
Joondalup Health Campus
Submitted on 26/11/2024 at 4:17 PM
Published on Care Opinion Australia at 4:43 PM


Dear The beekeeper.

Thank you for sharing your experience at Joondalup Health Campus regarding your recent carpal reconstruction surgery. We are so happy to hear that your visit went smoothly and that you were met with such professionalism and care from our staff.

It’s wonderful to know that the reception team made you feel welcome right from the start, and that the surgical team provided you with the reassurance you needed. We strive to ensure that every patient feels comfortable and well-informed throughout their journey, and your feedback is very appreciated.

We will be sure to pass along your kind words to the entire team. They will be delighted to hear that their efforts made a positive impact on your experience.

Wishing you a speedy recovery!

Michelle Young

Acting Director of Clinical Services

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