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"Thyroidectomy"

About: Rockingham General Hospital / Intensive Care Unit

(as the patient),

Due to the urgency of my condition, my surgeon had a book a theatre in remote Rockingham Hospital on the other side of Perth to where I live as, Midland, Fiona Stanley, Royal Perth, Charlie Gardiner and all other Public Hospitals had very long waiting lists for theatre space.

The Surgery at Rockingham went ok, however I was discharged from Rockingham ICU without a discharge letter, and no information  about wound care. The Surgeon wanted me moved to a Ward after ICU for an extra day, however as they didn't  have a bed available in a ward I was discharged and sent home.

My spouse was not contacted so no arrangement was made to transport me home. There was no information given to me about the wound or when/if to change dressings, just a script for antibiotics. I have no idea whether i can shower or anything. No discharge summary has been provided on my health record. If I collapse and go to an ED the ED would have no information and what happened to me or how i got this big slit across my throat if I was unconscious. I believe they'd  probably think something untoward and have my spouse arrested before bothering to find out that I just had a Throidectomy.

They were also supposed to flush my implanted port which went in a month ago. That never happened either. I feel I was simply an inconvenience to the manager of the ICU and was treated as such. Things that should of happened were neglected in the pursuit of moving patients out to make space in my opinion. Seemingly no thought to aftercare nor even completing paperwork.

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Responses

Response from Kath Smith, Executive Director, Rockingham Peel Group, South Metropolitan Health Service 7 months ago
Kath Smith
Executive Director, Rockingham Peel Group,
South Metropolitan Health Service
Submitted on 26/11/2024 at 5:02 PM
Published on Care Opinion Australia at 5:44 PM


picture of Kath Smith

Dear skyfe35,

Thank you for sharing the details of your recent experience at RGH (ICU). I am truly sorry to hear about the challenges you faced following your surgery and understand how frustrating and concerning this situation must be for you.

It is usual practice that patients are transferred from ICU back to ward areas prior to discharge. The ward then ensures that patients have all the relevant discharge information in place. We appreciate the feedback as you have highlighted a gap in our processes that we will urgently address. Thank you for raising this.

If you would like us to investigate further, please contact our Consumer Liaison team on 95994323. I hope that you are recovering well.

Kind regards,

Kath Smith

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