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"Care in the Emergency Department"

About: Bunbury Hospital / Emergency Department

(as a relative),

Recently I attended ED at BRH with my partner who was experiencing irregular heart beats. From arrival in reception to discharge each staff member we encountered ( both night duty and oncoming day shift) was efficient, professional and caring. From the day shift ED clerk,  PCAs who were cleaning and stocking the cubicles, nurses and doctors. We were kept fully informed throughout our ED journey. 

The one negative from this experience was the lack of visibility and communication available to ED from a private hospital's specialist services. My partner had been seen by Cardiology at the private hospital a number of times but this information was not available to ED staff. If patients are being seen by multiple services then I believe the information should be visible to all treating teams. I feel this has to be in the best interest of the patient to ensure continuity and reduce risk surely?

Special mention goes to Dr Tariq in ED. I thought his bedside manner was second to none. Despite a busy ED he was calm, reassuring and professional. He took the time to explain diagnosis ,treatment plan and follow up.

We left ED within 4 hours and felt fully reassured and that we had received excellent care.

I believe we are lucky to have such a great Emergency Department in Bunbury.

Well done to you all.

  

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Responses

Response from Ivan Young, Acting Clinical Nurse Manager, Bunbury Hospital, WA Country Health Service - South West 7 months ago
Ivan Young
Acting Clinical Nurse Manager, Bunbury Hospital,
WA Country Health Service - South West
Submitted on 12/12/2024 at 1:51 PM
Published on Care Opinion Australia at 5:51 PM


Dear YWBB

Thank you for taking the time to provide feedback about your recent visit to the Bunbury Emergency Department. I was pleased to read that the all staff treated professionally and efficiently. It will be my pleasure to pass on your kind words.

I would also like acknowledge your feedback regarding visibility and communication available to ED from private hospital’s specialist services. This is something we will investigate. Should you like to provide more feedback please reach out to our Patient Liaison team via: SWfeedback@health.wa.gov.au or call us on 08 6753 6537.

Kind regards,

Ivan Young

Acting Clinical Nurse manager

Emergency Department

Bunbury Hospital

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Response from Hugh Mitenko, Acting Medical Director, Emergency Department, Bunbury Hospital 7 months ago
Hugh Mitenko
Acting Medical Director, Emergency Department,
Bunbury Hospital
Submitted on 12/12/2024 at 5:25 PM
Published on Care Opinion Australia at 5:51 PM


Hi YWBB,

Thank you for your kind words! They are much appreciated.

I will make sure your compliments get sent back (right now) to Dr Tariq. I'm sure it will make his day: )

All the best,

Dr Hugh Mitenko, Co-Head of Department, Bunbury ED

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Response from Ivan Young, Acting Clinical Nurse Manager, Bunbury Hospital, WA Country Health Service - South West 5 months ago
Ivan Young
Acting Clinical Nurse Manager, Bunbury Hospital,
WA Country Health Service - South West
Submitted on 14/01/2025 at 3:08 PM
Published on Care Opinion Australia at 3:47 PM


Dear YWBB,

I have investigated your feedback regarding visibility and communication available to ED from private hospital’s specialist rooms. It is possible to request private patient notes from SJOG Bunbury, however there can be short time delays dependant on the current location of the notes and staff availability to deliver to ED.

Kind regards

Ivan Young

Acting Clinical Nurse Manager

Emergency Department

Bunbury Hospital

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