Text size

Theme

Language

"Non-clinician giving pharmaceutical advise"

About: Kalgoorlie Health Campus / Paediatric Service

(as a parent/guardian),

I called up the outpatient paediatric to discuss the shortage of my child's ADHD medication. I explained the pharmacy we go to was advised there is a shortage of their medication until approximately May 2025 and that our pharmacist recommended that I was to call the paediatric team to discuss an alternative. I called and the staff member explained that another parent had also called a fortnight earlier but was told 22nd December would be when their chemist would get new supplies. I asked if there was a way the Drs could clarify this information as my child will need an alternative if can't get and I expressed my concerns that the team go on break next week and we will need this sorted prior.

The staff member informed me there was no way for them to confirm and my best bet was to ring around all the pharmacies to see when their supplies may be in and hopefully one will have it earlier than our chemist.  My concern is a non clinician is giving out medication advice and didn't refer my child to the team for review (As in send a request to the team to review within the next few days, I was not expecting to speak to someone right then and there). I have tried ringing again to follow up as my child only has 5 tablets left, but have had to leave a message on answering machine. Will try again later. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Alicia Michalanney, A/Executive Director, Goldfields, WA Country Health Service 6 months ago
Alicia Michalanney
A/Executive Director, Goldfields,
WA Country Health Service

Leader of the teams and services at the Kalgoorlie Health Campus

Submitted on 23/12/2024 at 4:18 PM
Published on Care Opinion Australia on 24/12/2024 at 9:45 AM


picture of Alicia Michalanney

Dear Baby Mum

I am sorry you were not able to get your enquiry resolved straight away or confirm that it has been redirected to a clinician for action. If you could reach out directly on GSEGCG@health.wa.gov.au with your child’s details I can forward them onto a Paediatrician for follow up as soon as possible.

Kind regards Alicia

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k