"Email referral"

About: Sydney / Sydney Eye Hospital / 2 West & Hand Clinic Sydney / Sydney Eye Hospital 2 West & Hand Clinic Sydney 2000

Posted by jiveth34 (as the patient), 6 months ago

I had hand surgery towards the end of November and went back in early December to have my stitches removed. I was informed that within couple of days I would receive an email with a referral for a physiotherapist and I still haven’t received it.

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Sydney and Sydney Eye Hospital

Submitted on 3/01/2025 at 5:52 PM

Published on Care Opinion Australia on 9/01/2025 at 11:20 AM

Dear jiveth34,
Thank you for sharing your feedback via Care Opinion.
We apologise for the delay in receiving your referral letter. The incident has been investigated and the referral process will be reviewed to ensure strategies are in place to prevent this from occurring again in the future.
Please contact us directly via SESLHD-SSEHExecutiveServices@health.nsw.gov.au if there are any further issues with your referral and we will assist you with this matter.
Regards,
Dr Pauline Rumma
Director of Clinical Services
Natalie Maier
Director of Nursing & Support Services

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