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Phone etiquette

Posted By Bacon

"Phone etiquette"

About: Kalgoorlie Health Campus

(as a friend),

I rang up the hospital to confirm an appointment for my spouse, when I got through I told the person who I was and that I needed to confirm my spouse’s appointment this staff member didn’t take information about my spouse down or their urn number they just ok see you then bye and hung up

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Responses

Response from Alicia Michalanney, A/Executive Director, Goldfields, WA Country Health Service 4 months ago
Alicia Michalanney
A/Executive Director, Goldfields,
WA Country Health Service

Leader of the teams and services at the Kalgoorlie Health Campus

Submitted on 6/02/2025 at 9:42 PM
Published on Care Opinion Australia on 7/02/2025 at 9:52 AM

picture of Alicia Michalanney

Dear Bacon

I am so sorry for the confusion and that you felt dismissed by the staff member. I hope your spouse was able to attend their appointment as scheduled.

If you would like me to follow up directly with the department involved or require support for your spouse to link in with their clinical team, please don't hesitate to contact me directly on gsegcg@health.wa.gov.au.

Kindest regards Alicia

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