"Handling of patient transfer"

I came into emergency after cutting open my knee cap, I was taken though very quickly which was great.  The plan was that I would be transferred to a metropolitan health service the next morning. While I was in river suites one of the nurses put my medical folder on my injured knee and i yelled, and all they said oh did that hurt? Just putting that there,  like of course it hurt my knee cap is spilt open .

This is where things went wrong.  Apparently no one bothered to organise hospital transport for the morning and for some reason the staff thought it was the other hospital's job to do this so by 10am they rang the hospital and they said why wasn't I there by now, it was too late to get an ambulance transfer so they put me in a taxi, told me the driver would know where this transit lounge would be and have me a cab charge.

1. He didn't know where the transit lounge was,  so he dropped me off at the main entrance so I had to walk about a km on crutches with my bags.

2. The cab charge wouldn't work so the driver got quite irate and demanded my phone number which I refused to give him. 

All in all I was quite unhappy with my transfer and how it was handled by Peel hospital.