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Plaster Room

Posted By decembertc51

"Plaster Room"

About: Fiona Stanley Hospital / General Outpatient Clinics

(as the patient),

I attended Fiona Stanley hospital for a fractured wrist.  While I can appreciate that there was only nurse working there and they were clearly under pressure, I found them to be very rude.  I live by myself and had a lot of questions about my cast, what I can and cannot do, which they refused to answer.  They made me feel like I was stupid asking questions when clearly it will impact my life.  Maybe this person has seen too many like me and does not care any more.  It would be nice to make me feel valued as a person.

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Responses

Response from Luke Dix, Acting Executive Director, Fiona Stanley Fremantle Hospital Group, South Metropolitan Health Service 5 months ago
Luke Dix
Acting Executive Director, Fiona Stanley Fremantle Hospital Group,
South Metropolitan Health Service

Submitted on 10/02/2025 at 1:25 PM
Published on Care Opinion Australia at 3:18 PM

picture of Luke Dix

Dear decemberct51,

I am sorry to hear about your experience in the Fiona Stanley Hospital Emergency Department (ED) where you required plastering of a fractured wrist. Regardless of how busy any of our clinical areas are it is not acceptable for staff to be rude and unhelpful, particularly in a situation such as yours where you needed aftercare information.

While we have provided this feedback to the area, we also feel it is important that your feedback is provided to the staff member you were interacting with, so they are aware of the impact of their approach. As such, I urge you to contact Patient and Family Liaison with your details on (08) 6152 4013 (Mon to Fri 8:30am to 4:30pm) or email FSHFeedback@health.wa.gov.au. This will allow us to properly investigate your care and treatment and apply learnings wherever possible.

Kind Regards,

Luke Dix

A/Executive Director

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by decembertc51 (the patient)

Thank you for your response,

But my complaint was about the Outpatient appointment after Emergency. The staff in the Emergency department were lovely.

Response from Luke Dix, Acting Executive Director, Fiona Stanley Fremantle Hospital Group, South Metropolitan Health Service 5 months ago
Luke Dix
Acting Executive Director, Fiona Stanley Fremantle Hospital Group,
South Metropolitan Health Service

Submitted on 13/02/2025 at 4:27 PM
Published on Care Opinion Australia at 5:16 PM

picture of Luke Dix

Hello decembertc51,

Thank you for the clarification regarding the service department involved in your complaint. We will ensure that the service areas are provided with the updated feedback and will pass on your positive feedback to the staff in the Emergency Department. If you have not yet made contact, we still encourage you to contact Patient and Family Liaison team or email FSHFeedback@health.wa.gov.au to allow us to investigate your care.

Kind regards,

Luke Dix

A/Executive Director

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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