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"Fantastic care in ED"

About: Swan Hill District Health

(as a carer),

I bought my mother into the Emergency Department recently. The staff were absolutely outstanding. We had Catherine as our triage nurse who I felt went above and beyond to care for my mother and explain things. Reception staff were kind, professional (i forgot to get their names) and we could not have asked for a better service. We were taken to the Short Stay section and had Nurse Practitioner Cassandra who went absolutely above and beyond to ensure we were informed and cared for. We were also consulted with by a wound nurse, doctors and other nurses.

We were in and out in an hour and 45 minutes.

The service provided was outstanding, we could not complain about one thing.

Everyone was professional, courteous, caring and ensured they were doing the best for my mother.

We cannot thank you enough.

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Responses

Response from Kath Curran, ED NUM, Emergency Department, Swan Hill District Health 4 months ago
Kath Curran
ED NUM, Emergency Department,
Swan Hill District Health
Submitted on 24/02/2025 at 11:44 AM
Published on Care Opinion Australia at 3:36 PM


picture of Kath Curran

Dear charafz36,

Thank you very much for the wonderful feedback on the care and attention we gave to your mother in our ED last week. As a team, we continually strive to ensure that we are providing the best care and experience possible for our community, at every opportunity.

I will be sure to pass on your gratitude and thanks to Catherine and Cassandra specifically and to the rest of the team also. We love hearing how our care and attention makes a difference to the community.

Kind regards,

Laura

(Acting on behalf of Kath Curran)

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