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"Very good experience at the Sydney Eye Hospital"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

Last week I visited the emergency department of the Sydney Eye Hospital. I am an active and healthy 72 year old male and have never before visited the hospital. A gardening mishap resulted in a pebble being thrown up with velocity from a whipper snipper causing pain, bloodied eye, and concern re damage to eyesight. 

I was attended to quickly in emergency, and after a short wait, I was triaged by a nurse (Georgia) who immediately put me at ease with empathy, concern and a sense of light relief. I was quickly entered into system and moved to an assessment and testing nurse (Tian) who quickly took vital signs, noted history and any medications etc and tested eye pressures etc … she was invested and professional, and responded in a relaxed way to my presence - it put me at ease. The registrar (Prokshi) did a quick analysis before I was moved to await further analysis. At every stage I felt I was being considered and was confident of the care being given. After a wait (other more urgent cases seen) I was given very professional care and response to my situation. I cannot emphasise how happy I was to have my situation reviewed and handled by these very capable nurses and doctor. Thank you

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 2 months ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 7/03/2025 at 11:42 AM
Published on Care Opinion Australia at 3:28 PM


Dear Cloudy,

Thank you for taking the time to submit such wonderful feedback regarding your experience at the Sydney & Sydney Eye Hospital Emergency Department.

It is very pleasing to hear that you found the staff were empathetic, professional and efficient during your time in hospital; and that the care delivery was of high quality.

We will ensure that your lovely words are passed on to Georgia, Tian, Prakshi and the rest of the team who contributed to your positive experience.

Warm Regards,

Dr Pauline Rumma

Director of Clinical Services

Sydney/Sydney Eye Hospital

Natalie Maier

Director of Nursing and Support Services

Sydney/Sydney Eye Hospital

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