"Fantastic Patient Experience Officer at Sydney Eye Hospital Emergency"

About: Sydney / Sydney Eye Hospital / Emergency Department Sydney / Sydney Eye Hospital Emergency Department Sydney 2000

Posted by draconb88 (as a relative), 4 months ago

Very busy waiting area with a constant flow of people attending with all levels of eye issues and Gowtham consistently greeted and assisted people with respect, empathy, and in a calm manner regardless of their manner and impatience at wait times …

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Pauline Rumma

Director, Clinical Services,

Sydney and Sydney Eye Hospital

Submitted on 11/03/2025 at 8:50 AM

Published on Care Opinion Australia at 9:48 AM

Dear draconb88,
Thank you for taking time out of your day to provide such lovely feedback in relation to our Patient Experience Officer (PEO) Gowtham. We are pleased to hear you found him to be calm, empathetic and respectful.
Gowtham is a high valued member of our team, and it will give us great pleasure to provide him with this feedback.
Your feedback on the PEO role is incredibly valuable and we thank you again for taking the time to share your experience on Care Opinion.
Warm regards,
Dr Pauline Rumma
Director of Clinical Services
Sydney/Sydney Eye Hospital
Natalie Maier
Director of Nursing and Support Services
Sydney/Sydney Eye Hospital

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