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"My experience in ED"

About: Albany Health Campus / Emergency Department

(as the patient),

Recently, I went up to Albany ED as I was loosing vision in my eye I could not get into Doctors for a week and my eye was getting worse. I try not to go to hospital with what I thought not to big a problem, from the time I got into ED I was treated with care and respect, after a short wait I was taken in by Doctor Tom.

I do not know his last name he was just a young Doctor who I feel could not have been more caring and explaining what he was doing after lots of test he said he had to phone some one and get advice. With that he asked me to go see a Dr Michael who worked out I had an Aneurysm in my left eye and got the ball rolling to stop any Damage. 

Thank You Doctor Tom, I believe you are a fine example of a young and up coming Doctor keep up the good work so very nice not to be talked down to and feel like someone cared.

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Responses

Response from Kate Hambleton, Director, Albany Health Campus, WACHS GS last month
Kate Hambleton
Director, Albany Health Campus,
WACHS GS
Submitted on 29/04/2025 at 4:05 PM
Published on Care Opinion Australia on 30/04/2025 at 10:16 AM


Dear Two Good Eyes

Thank you for sharing your experience with us, it’s feedback like yours that reminds us why we do what we do. It’s not always easy deciding to come to hospital, especially when you're unsure of the seriousness of the problem—so we’re really glad you trusted us with your care.

Your kind words about Dr Tom mean a great deal. We’ll be sure to pass your message along to him—he’ll be encouraged to hear how much his compassionate approach and clear communication made a difference to you. It's also wonderful to know that Dr Michael was able to step in quickly to provide the necessary care and get things moving in the right direction.

Wishing you all the best for your ongoing recovery.

Warm regards,

Kate Hambleton

Director

Albany Health Campus

WACHS GS

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