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"Excellent Care at Karratha Health Campus"

About: Karratha Health Campus / Surgical Services

(as the patient),

After 3 weeks of complications I went to Karratha ED where I was seen immediately by the triage nurse. I only waited 5 minute’s before being taken to my own room and seen by a doctor. The doctors acted quickly and called in a specialist to perform an operation after hours. The team, nurses, doctors all introduced themselves, made everything very clear and made me feel comfortable and safe in a very un-pleasant situation. 

They acted quickly and professionally and I had no concerns or questions as they worked as a team to help me. Everything was clear and all in a professional and efficient manner. 

Especially Dr Rajeev who helped me understand what was happening and successfully got to the bottom of the issue. 

All of the staff, nurses, specialist and helpers were nothing but outstanding during my stay and operation. I did not have to wait, nor wonder what was going to happen. They accommodated my partner and made him known of all necessary information. 

I cannot thank the team enough for the care I received.

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Responses

Response from Matt Wells, A/Operations Manager, West Pilbara, WA Country Health Service (WACHS) last week
Matt Wells
A/Operations Manager, West Pilbara,
WA Country Health Service (WACHS)
Submitted on 10/03/2025 at 6:58 PM
Published on Care Opinion on 11/03/2025 at 10:50 AM


Dear TYDRS

Thank you for sharing your positive experience with our Emergency Department after what sounds like a harrowing experience prior to your presentation. As a health service we understand that needing emergency care can be a stressful and uncertain time, and we are truly grateful to hear that our team provided you with the care, support, and the professionalism you deserved. Your kind words mean a great deal to our team, and we will be sure to share your feedback with them. Wishing you continued health and well-being!

Warm regards,

Matt Wells

A/Operations Manager West Pilbara

WA Country Health Service (WACHS) Pilbara

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