Care Opinion Australia supports call for transparency in the aged care sector

Update from Care Opinion Australia

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About: Australia

The Interim Report of the Royal Commission into Aged Care Quality and Safety was released last week, stating that the aged care system ‘does not deliver uniformly safe and quality care, is unkind and uncaring towards older people and, in too many cases, neglects them’.

The damning report has identified many systematic problems in aged care with a system that, among many other characteristics, ‘minimises the voices of people receiving care and their loved ones’.

We are pleased to hear that one issue that will be focused on in 2020 is how to identify and encourage innovation and improvement in aged care.

At Care Opinion, we have found that listening to the experiences of people receiving care is as important for identifying the need for system improvement as it is for identifying what is working well and where staff are providing exceptional care.

We hear many heartwarming stories of the care received and relationships developed between staff and residents and their families. While there is clearly a long way to go, we want to recognise and commend the many dedicated, hardworking staff working in the aged care sector who go above and beyond to provide high-quality service to those in need and wish them well at this time.

Care Opinion has issued a press release about the Interim Report which I encourage you to read and share among your networks. 

Press Release_Care Opinion_A solution to transparent feedback for the aged care sector.pdf

Response from Shereen Woon on

It is heartening to know that in 2020 there will be increased focus and attention for the improvement of aged care. It is time that priority was given to the care of aged patients while under the current circumstances, this has been a neglected area by healthcare providers. The fact that the staff at the healthcare centres is empathetic towards the older patients and understands their needs is definitely a positive beginning. But it is not enough. The healthcare sector in Australia is at a transitional state where it is adopting new technologies to enhance the quality of healthcare services. These innovations can be leveraged to improve the quality of healthcare services provided to aged patients. You can find out more about the innovations at the Digital Health Summit 2019( 

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