How well do you respond to online stories?

Question from Care Opinion Australia

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In late 2019, a group of students from the University of Queensland (UQ) completed a project on 'Responses to Public Stories' based on data from the WA Country Health Service (WACHS) regions, who are one of our subscribing organisations.

This report examines key factors that health organisation responses to public stories may be lacking and recommends areas of improvement. These are highlighted through a few case studies of both positive and negative stories.

The team analysed 25% of the WACHS responses from the last financial year (July 2018 - June 2019) and measured them against the Plymouth Framework’s nineteen indicators created as part of research undertaken in the UK by Rebecca Baines et al.

                                 Image result for responding icon

Do you respond to online feedback?

It may be interesting for you to see the number of indicators your organisation meets, and if there are any indicators of a quality response that you may not be aware of. It has certainly shown us that the learning journey never ends.

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