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Moderation policy

Care Opinion has a moderation policy which governs how and what we will publish.

Why do we have moderation policy?

We want this to be a place where you can read the experiences of other people using health and care services, and where the feedback offered by users can make a real difference to how services are run.

So we do not publish irrelevant or commercial postings (like advertising and spam). We also reject swearing, discrimination, or other offensive language.

The goal of the Care Opinion platform is to allow service users, carers, families, and advocates to share their experience and be heard, as well as allowing service providers the opportunity to hear and act on the feedback that comes from those experiences shared. We want care providers to be able to hear the positive stories that are shared so that they can commend their staff for a job well done, as well as act on feedback with concerns so that they can improve, and drive change and staff learning throughout their organisation, ensuring a better care experience for all concerned. When we consider how to moderate your story (if necessary), these are the goals we keep in mind.

Our moderation principles

How we deal with issues of abuse or neglect

Ultimately, for Care Opinion to make a difference, it has to be trusted - by staff, as well as service users and carers.