On some Care Opinion pages we show activity statistics. It may not always be clear what these numbers mean, so this page provides a little explanation.
Statistics on the home page
Stories told
This is the total number of stories you can read on Care Opinion. It includes stories submitted directly to Care Opinion.
Staff listening
The is the total number of health service staff registered on Care Opinion who can receive email alerts when we publish stories relevant to them. Some of these staff can also post responses on the site.
See a chart of the 10 organisations with the most staff involved.
These are only the staff we can count. We know that many other health service professionals, researchers and educators also use Care Opinion, but are not registered to receive alerts or respond.
Stories receiving a response
This is the percentage of stories posted in the past 90 days which have received at least one response. The figure is based on stories submitted directly to Care Opinion.
Because responses sometimes get posted after a delay, the percentage of stories with a response gradually increases over time. So the number we show here is lower than the percentage of stories on Care Opinion which will eventually receive a response.
Responses to concerns leading to a change
Ultimately, we want stories on Care Opinion to help improve health care - and to do so in ways which everyone can see and understand.
The number we show here is one way (but not the only way) to put a figure on the improvements which can result from Care and carer stories.
We show the percentage of responses where the response indicates that a change is planned, or has been made. But you would not expect a change to be made for every story - for example, about 45-50% of stories are entirely positive and no change is needed. You might only expect to see changes in response to stories which raise a concern.
So this figure only includes responses to concerns - that is, where there is at least something (even if it is only a tiny thing) which could be improved.
Again, because there can be a delay in a response appearing or a change being indicated, the percentage of responses to concerns which show a change increases gradually as you wait longer.
Are the numbers high enough?
Are the statistics on Care Opinion higher than you expected, or lower than you expected?
The team at Care Opinion works hard to involve, encourage and support health service organisations and staff in reading and responding to the stories people have contributed.
But if you feel your local health services should be more involved, perhaps there is something you can do?