Emergency Dept Mandurah Health Campus

(as a carer),

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About: Peel Health Campus / Emergency Department

I spent most of a day recently in the Emergency Dept as my dad who suffers from Dementia and Parkinson’s disease had a bad fall at home. 

Actually I thought I had gone back in time and entered a scene out of a war movie. Injured and sick people everywhere with little support for people to help them. I was angry and very frustrated for the doctors, nurses and the ladies in admissions. How could they cope when they were outnumbered?

Then our family’s heroes come along - Dr Ameel and nurse Emily. I cannot praise them enough for the care, respect and professionalism they showed my dad. They made him comfortable and even got a few chuckles out of him. So can you please say thank you to these 2 wonderful staff members. 

But also all the other staff who I didn’t have the pleasure to meet in the Emergency Ward. I watched them in total awe as they constantly worked and cared for the patients. They always managed to nod or give you a smile if you caught their eye. 

I acknowledge there is the lack of funds and staffing, etc. that I believe our govt. won’t assist with, but the staff members in the Emergency Room are absolutely amazing. They became my heroes that day. 

They deserve our total respect and even a medal for their courage working in such tiring conditions.

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Response from Margaret Sturdy, Chief Executive Officer, Peel Health Campus, Ramsay Healthcare

picture of Margaret Sturdy

Dear dancejs79

Thank you for taking the time to write your post on Patient Opinion. I am really thrilled to read about how our staff made you and your dad feel. The fact that they were able to get a chuckle out of him does bring a smile to my face. Please be assured that I have thanked the team on duty that day and particularly Dr Amil and nurse Emily.

Thank you for comments about the challenging environment in the ED. This makes it even more important that our staff go that extra mile to ensure our patients are treated with respect and dignity, and their loved ones with empathy and compassion.

Thank you for your lovely post

Regards

Margaret

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