An Excellent Experience

(as the patient),

STORY HAS A RESPONSE

This story has had 2 responses

About: Box Hill Hospital / Emergency Department

I have had chronic pain for 10 years and after a minor fall I pulled a 10 because of the pain, which I have seldom done before and was referred by a GP to be checked out in detail at Box Hill.

After a smooth and friendly run through all the tests I was put in SSU.

There it was confirmed nothing major was wrong, but it became clear the doctors here had an understanding of chronic pain (still quite rare) - had me relaxed, comfortable, able to breathe and able to walk around.

Everything was right with the world again and I was discharged.

To all staff involved - Great work and thank you

Staff attitude

Staff attitude

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Responses to this story

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear andromedajc77

Thank you so much for taking the time to share feedback on your experience when attending the Emergency Department at Box Hill Hospital. I was so pleased to read you were treated in accordance with the Eastern Health values of Patients First, Kindness, Respect, Excellence, Agility and Humility.

The team in the Emergency Department do all they can to assist people with their health and it is clear this occurred for you as well. It will give me great pleasure to share your feedabck with the team.

I trust andromedajc77 the peak period of your pain has resolved and you are back doing your normal activities!

Take care and kind regards

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by andromedajc77 (the patient)

Thanks.

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