This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Visit to eye emergency

Posted By Irritated

"Visit to eye emergency"

About: Sydney / Sydney Eye Hospital

(as the patient),

I visited the triage with a referral for a possible damaged cornea.   I was met with what I felt was a rude welcome. The person who entered my details also insisted that I put my head closer to the security glass, as I could not hear what they were saying. In my opinion, this staff member rudely indicated my inability to hear them was irritating them. I felt this was unbelievably rude service!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital 5 years ago
Jennie Barry
General Manager,
Prince of Wales/Sydney/Sydney Eye Hospital

Submitted on 19/07/2018 at 8:20 AM
Published on Care Opinion at 9:27 AM

Dear Irritated

I apologise for your poor experience with the staff member within the Sydney Hospital and Sydney Eye Hospital Emergency Department recently. I am disappointed with the described behaviour of the staff member. It is expected staff be respectful and professional to all our patients and I appreciate you bringing your experience to my attention. Your feedback is valuable, it will be shared with the manager and staff allowing staff to reflect on your experience.

I trust your eye concern is improving.

Kind regards

Jennie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k