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Care Opinion

Our experience of having our Father in care

Posted By saturntw63

"Our experience of having our Father in care"

About: Woodport Aged Care Plus Centre

(as a relative),

It has been over a year since our Dad entered care with Woodport Aged Care Plus at Erina. Our consistent experience at every level during all that time is that Woodport staff have been helpful, respectful, professional and have acted with discretion and care. They have facilitated external medical consultants if and when required and have consistently engaged with us as a family. Under the team led by the current Care Manager, we have felt welcome, supported and consulted throughout. We, therefore, have no hesitation in recommending Woodport to anyone considering their support needs.

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Responses

Response from Heidi Harrington-Johnson, Communications Manager, The Salvation Army Aged Care 4 years ago
Heidi Harrington-Johnson
Communications Manager,
The Salvation Army Aged Care

Submitted on 28/06/2019 at 10:55 AM
Published on Care Opinion at 10:58 AM

Hi saturntw63,

Thank you for your review. Your feedback is important to us and we are grateful to hear you and your loved ones had a positive experience.

We've shared your feedback to our team at Woodport Aged Care Centre. Thank you once again.

Warm regards,

The Salvation Army Aged Care

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Response from Richard de Haast, National Director, The Salvation Army Aged Care 4 years ago
Richard de Haast
National Director,
The Salvation Army Aged Care

Submitted on 31/07/2019 at 4:47 PM
Published on Care Opinion at 4:56 PM

Hi saturntw63,

Thank you so much for being comfortable and confident in recommending Woodport based on your father's experience with us. I am very pleased to hear that your father and the family have felt welcomed and supported at all stages of the past year.

This is always what we aim for and I am sure that the team are very grateful to receive this feedback and know that what they are doing on a daily basis is meeting all your needs and is a positive experience.

Thanks very much for taking the time to share the feedback and we look forward to continuing to deliver in all aspects of your father's care.

All the best

Richard

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