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Care Opinion

ED

Posted By Mamma

"ED"

About: Royal Perth Hospital / Emergency Department

(as the patient),

Claire the nurse was very kind to me. Pragmatic, down to earth, warm & caring with great clinical judgement, I felt safe in her care

Glenda the PCA (personal care assistant) went above & beyond her duties to care for my baby & I. We were very grateful 

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 5 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service

Submitted on 5/03/2019 at 3:16 PM
Published on Care Opinion at 3:18 PM

picture of Lesley Bennett

Dear Mamma,

Thank you for taking the time to share your positive feedback on your experience of the Royal Perth Emergency Department. I will ensure that your appreciation is passed to the team and in particular the staff that you mention.

Kind regards

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Mamma (the patient)

I forgot to tell you about my doctors - Dr Stephen with his cheerful disposition, with the faintest whiff of wickedness in his sense of humour. He was lovely, sensible, learned, genuine and kind. I was really very happy with the care given to me, & I can’t forget his offsider, maybe Douglas?? Thorough & an asset to your department. Both very impressive clinicians. Will you tell them about this??

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 5 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service

Submitted on 6/03/2019 at 10:41 AM
Published on Care Opinion at 11:16 AM

picture of Lesley Bennett

Dear Mamma,

Thank you for the further information. I will ensure that Dr Stephen and the Head of the Emergency Department are made aware of your additional feedback. Also, all Patient Opinion recognitions are considered nominations for our monthly Above and Beyond Awards, where our outstanding staff are formally recognised.

Kind Regards

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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