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Our family's experience after transfer

(as a relative),

STORY HAS A RESPONSE

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About: Royal Perth Hospital

My story follows on from a previous story. When Mum was transferred to Royal Perth Hospital:

Mum had to be transferred to Royal Perth Hospital, because that's the system. I could write so much more than this too. Within 15 minutes of seeing Mum, I had 3 questions which I’m still waiting the answers.

The worst one was to see my mum being so called freshened up, as I’d seen a few times before. Never like this wiping Mum’s face, mum was screwing her face up and trying to move away it was that rough. I commented – careful. I was told in what I believe was not a good tone, we are doing our best. It was like the nurse was wiping Mum’s face with a rock. The same nurse then washed her teeth with metal forceps gauze flapping around the end, with Mum trying to keep her mouth closed and turning away. As before, I said careful again. I was told we are doing our best, again in what I felt was a bad tone with a look that I thought - if I get that again I’ll be next to mum. Not 6 hours before I’d seen Mum looking like she was enjoying the same thing. There might not be a lot of my Mum coherent, but she could appreciate care. On the way home that night with Dad, he said - at the previous hospital, at least when we leave I knew mum was cared for.

We did lose Mum. The day after losing Mum we waited for 1 hour to see a counsellor.

The previous hospital at least made it comfortable.

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Responses to this story

Response from Lesley Bennett, Executive Director, Royal Perth Bentley Group

picture of Lesley Bennett

Dear magpiebm59,

I am very sorry for your recent experience at Royal Perth Hospital. The death of a parent is an exceptionally difficult and sad time, where you and your family should have been supported and cared for. The treatment of your mother that you describe is certainly not the level of care that we wish to provide. Without more information it is difficult for me to address this here, but so that we can look into this incident more thoroughly, I would like to ask you to please contact our Consumer Engagement Unit on 9224 1637 and speak with one of our team members.

Again, I apologise for your experience at our hospital, it is deeply regrettable.

Yours sincerely

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful