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Following up

(as a relative),

STORY HAS A RESPONSE

This story has had a response

About: Wonthaggi Hospital / Emergency Department

This is just the update to my father seeing his doctor the next day. He didn't have gout, his foot was full of poison and the skin had died underneath and had to be opened and cleaned from poison and puss immediately. Then bathed and cleansed with antibiotics. The poison was going up his leg. In my opinion, no thanks to this ER doctor who didn't seem to a care. 

I feel that if you don't want to do the job don't be there.

This is peoples lives you're entrusted with and at their worst ever moments. I hope the hospital bosses read this and get in touch to try and help with this problem.

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Responses to this story

Response from Noni Bourke, Chief of Organisational Support & Development, Bass Coast Health

picture of Noni Bourke

Dear cygnushw49

Thank you for providing this update to your original post and for taking the time to speak with me this evening regarding your parent's experience and the ongoing treatment for your father.

Our Chief Medical Officer has followed up the issues you described including inappropriate communication as well as concerns regarding treatment. As discussed these issues will be addressed directly with the staff member concerned to ensure they do not occur again.

Again I am very sorry that your parent had such a poor experience in our Emergency Department and that your father's complaint was not identified or treated immediately. I hope that your father's foot continues to heal and thank you again for your feedback.

Kind Regards

Noni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful