"Lack of empathy"

Came to Sydney Hospital after my spouse experienced a seizure when boarding a cruise ship yesterday. 

We are not from Sydney so I don’t know my way around this expensive city. I asked if I may sleep in the chair beside my spouse but was told no, nor was I permitted to lie across the seats in the Emergency Department so impossible to get any sleep. 

I was given a list of accommodations that were all too expensive plus did not have the funds to cover accommodation at this time. I was beside myself and very emotional from the current situation and lack of sleep.

I believe your rules need exceptions and your managers need training in empathy. I was taken aback at the judgemental look I feel I got from your bed manager when I mentioned I did not have funds on my credit card.

I would like to suggest your rules and regulations need some flexibility.

However, your nursing staff here are wonderful.