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"Urgent care attention"

About: Cobram Campus

(as a relative),

My child was bought into Urgent Care recently.

My child had pain in their abdomen and nausea, suspected gastritis.

The doctor on call instructed for an IV to be set up with 1 litre fluids, and maxalon and Fentanyl for pain management.

The nurse administering the Fentanyl had checked the drug and the 10ml syringe with another nurse. But when they administered the dose into the IV site, the nurse could not see the measurements on the syringe as the label was wound around the syringe. When the doctor checked if the pain was relieved, it was not relieved, so the doctor said to give another dose, then the nurse gave a lot less in the second dose, but could not see because the label was over the dose indicator marks on the 10 mL syringe. The problem was that the nurse was administering a dose and had no idea how much of the drug they were giving.

The doctor said to keep the fluids going through, and just get the fluids into my child. But after nearly 3 hours, the nurse had only administered 1/2 a litre of the fluids.

I just worry about the dosage and the problem this could have caused if the drug had been something that could have done some damage to the patient. This nurse may be ok on the ward, but we felt that the nurse was not competent to be in Urgent Care area. It seemed obvious that they had not had much experience in Urgent Care area.

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Responses

Response from Jacque Phillips, CEO, Cobram District Health 4 years ago
Jacque Phillips
CEO,
Cobram District Health
Submitted on 5/07/2019 at 3:54 PM
Published on Care Opinion at 3:55 PM


Dear golfpk99

Thank you so much for taking the time to share your feedback regarding your experience in our Urgent Care Centre. I’m sorry that not only did you have a sick child, but you were also concerned about the treatment being provided to your child.

Please be assured we are taking your experience very seriously, and clearly we need to improve areas of our service within our Urgent Care Centre. Improvements like this are made possible through feedback from members of the public, such as yourself.

I would be really grateful for the opportunity to talk to you about your experience, and encourage you to please contact on (03) 5871 0702.

I look forward to hearing from you.

Jacque Phillips

Chief Executive Officer

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