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"Amazing care in the Emergency Department at Geraldton Hospital"

About: Geraldton Hospital / Emergency Department

(as a parent/guardian),

Today we had a scary experience after our child was heavily concussed at their football match. We arrived at the Emergency Department (ED) with our child vomiting, so they took our child straight through to a bed. In about 20 minutes they had a canular inserted, anti-nausea medication and pain medication administered and a CT scan within an hour. To Therese, Fi, Vicki and Doctor Mary, we thank you and are so grateful for your care. Even making me a cup of tea. I will finish that crochet blanket.

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Responses

Response from Michele Young, REOC Lead, Executive Services, WACHS-Midwest 4 years ago
Michele Young
REOC Lead, Executive Services,
WACHS-Midwest
Submitted on 22/07/2019 at 6:19 PM
Published on Care Opinion on 23/07/2019 at 9:36 AM


picture of Michele Young

Dear Bluebird,

Thank you for sharing your positive feedback about you and your child's experience with the Geraldton Hospital Emergency Department. I was sorry to read of your child's accident however so pleased that our team were there to assist in your families time of need. As a mother myself I know how stressful it can be when your child is hurt and to have a team that provides high quality, compassionate health care can make a stressful situation a little less so.

We really do value your feedback as it enables us to reflect on what we do well and where we need to improve, it also lets us know what is important to our health service users. Your positive experience is a great example of the work our team does every day and I will take great pride and delight in passing on your thanks and acknowledgment to our very committed team with a special mention to Therese, Fi, Vicki, and Doctor Mary.

Thanks again for taking the time to write and I hope your child is well and truly on the mend.

Best wishes

Michele

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