Unhappy with logistics services

(as the patient),

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About: Fiona Stanley Hospital

I don't like that Serco runs the non-clinical services at Fiona Stanley Hospital, I feel that the logistics service is terrible, logistics staff that I have dealt with are rude and yell at me while moving me from my bed to chair. I feel that they are not friendly and not listening to what I want and are very pushy and rush to get me transferred to another ward. I feel it is very disgusting service I have experienced by the Serco logistics staff. 

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Response from Neil Doverty, Executive Director, Fiona Stanley Fremantle Hospitals Group, South Metropolitan Health Service

picture of Neil Doverty

Dear sambaeq55,

I was sorry to hear of your experience with the logistics service at Fiona Stanley Hospital. Your feedback has been provided to the management staff of the service.

I can advise you that our Internal Logistics Service staff are trained to ensure the welfare of the patient is the central focus of all tasks performed. The staff are very proud of the role they perform in supporting the clinical team and establish a friendly rapport with patients in to help make them feel at ease in what can be a distressing time of their lives. To receive a complaint of this nature regarding the behaviour of Internal Logistics Service personnel is unusual. The greatest proportion of compliments received are regarding the presentation and behaviour of our porters.

We would welcome the opportunity to speak with you about your experience to understand what transpired and to be in a position to address your concerns directly. If you are willing to do so please contact us on 6152 4013 so that we can follow this up for you.

I hope that you are now recovering well.

Kind regards

Neil Doverty

Executive Director

Fiona Stanley Fremantle hospitals Group

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