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"Hospital visit"

About: Box Hill Hospital / Emergency Department

(as the patient),

I’m having my baby with Box Hill Hospital. I had very heavy bleeding and in incredible pain, went into Box Hill Hospital Emergency Department with my partner. I’m 20 weeks. We were both very stressed. Waited 4 hours to see the doctor, which we were then told we had to wait to see the gynaecologist. They did not offer any help, nor to do an ultrasound and we were very scared we were losing our baby.

After waiting another hour, we asked one of the nurses how long as we had been waiting hours and scared and the nurse responded: you're not a priority to us. 

After waiting 6 hours at the hospital, all that was done was a blood and urine test. The staff treated us so poorly to the extent of tears. 

I am so so disappointed that I will be having my baby there. All the midwives and reception staff that we dealt with are nothing but rude. 


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Responses

Response from David Plunkett, Chief Executive, Eastern Health 4 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 20/08/2019 at 11:00 AM
Published on Care Opinion at 11:02 AM


picture of David Plunkett

Dear listenjn37,

Thank you so much for taking the time to share the experience you had when attending the Emergency Department at Box Hill Hospital, and also for your comments regarding the staff when you attend your antenatal appointments. I am so sorry your experiences have not been positive and I can appreciate the concern you would have with your impending birth.

In order for us to follow up your particular circumstances, I would like to invite you to contact one of our Patient Relations Advisors in the Eastern Health Centre for Patient Experience either by calling 1800 EASTERN or by emailing feedback@easternhealth.org.au. If you choose to call please be aware that it is possible that the Patient Relations Advisors may be on another call at the time you ring and if so you will be invited to leave a message so they can return your call.

I hope we hear from you soon and thank you again

Kind regards

David

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