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"Treatment by Security Officer"

About: St George Hospital

(as the patient),

I was recently a patient brought in by the police and headed in by the doctor in the mental section. I just want to complain about the security especially the security officer who I felt was nasty and forced me into a room all alone and still kept watching over me and annoying me with their words. Why would a security officer of great hospital do that to a patient who was looking and touching the hospital bed tools. I never been to the hospital since I was born, I hope to never return or see this person again.

I feel you can't treat people with mental issues like that. This person just grabbed me by the hand and pushed me onto the bed. We had a shouting match but couldn't get anything out, they just made me wait there for a long time even after seeing a Psychologist.

The nurses and the doctors who brought me in were okay though.

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Responses

Response from Leisa Rathborne, General Manager, St George Hospital 4 years ago
Leisa Rathborne
General Manager,
St George Hospital
Submitted on 24/09/2019 at 12:24 PM
Published on Care Opinion at 1:14 PM


picture of Leisa Rathborne

Dear scorpiuscf69,

Thank you for taking the time to provide your feedback. I am very sorry to hear of your recent experience at St George Hospital.

I would like to undertake an investigation into the incident you have described and I would ask that you make contact with our Patient Experience Manager on 9113 2687. I do understand if you would prefer not to make contact.

Thank you for your kind words about the nursing and medical staff. We are very fortunate to have very dedicated staff working here at St George Hospital. I am sure they will be very pleased to hear of your kind words.

Kind regards

Leisa Rathborne

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