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Care Opinion

Carpark officer at Fiona Stanley

Posted By quebechb59

"Carpark officer at Fiona Stanley"

About: Fiona Stanley Hospital

(as a parent/guardian),

We were struggling with our teenage child in the carpark - trying to coax them out of the car to get them into Accident and Emergency (A&E) for assessment and mental health assistance.

This kind, warm and generous lady came to our aid without hesitation. She made our child smile and laugh, coaxed them out of the car, and gave them warm hugs, laughter and reassurance. Our child was too angry and confused to want to engage with us but immediately responded to this genuine, kind and lovely lady. She calmed our child, made a fuss of them and then stayed with us until they settled in the A&E.

We wanted to acknowledge how she went above and beyond for people she didn't know and responded so promptly to people who needed a hand. Selfless generosity and warmth of spirit are so rare nowadays - she absolutely reaffirmed our faith in the kindness of people and the presence of angels who walk amongst us.

Thank you Heather-I hope you read this and know how much we appreciated what you did for us and our child.

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Responses

Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 4 years ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service

Submitted on 16/10/2019 at 7:13 PM
Published on Care Opinion on 17/10/2019 at 9:55 AM

picture of Neil Doverty

Dear quebechb59,

Thank you so much for sharing your experience with one of our Parking Officers on Patient Opinion. Heather is a valued member of our Parking team, with both her professionalism and positive attitude.

It is heart-warming to hear our staff going above and beyond to help patients and their families in need. Your experience is a true example of our patient-centered care.

It has been a pleasure sharing your feedback with Heather. Thank you again for your kind words, and we hope all is well after the visit to our Emergency Department.

Kind regards

Neil Doverty

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