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Overnight Emergency Care

Posted By BotanyBunny

"Overnight Emergency Care"

About: Prince of Wales Hospital / Emergency Department

(as the patient),

Recently, I came into the Emergency Department Prince of Wales Randwick in the early hours of the morning. Staff were efficient and caring.  I was given top-class treatment by the night and day staff in emergency, also by the day Short Stay staff.  The area was clean - nothing was too much for the nursing staff on duty. Doctors were straight to the point in advising what could be a problem but did tests to prove that my issue was not a health risk. 

A big thank you to you all. 

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital 4 years ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital

Submitted on 15/11/2019 at 1:15 PM
Published on Care Opinion at 1:19 PM

Dear BotanyBunny,

Thank-you for taking the time to write to us about your recent experience in the Emergency Department. We are very happy to read that your given top-class treatment and that the Emergency Department staff went out of their way to look after you.

We encourage all our clinical staff to strive for high standards of excellence in their delivery of care. It is reassuring to read that you were treated with kindness, compassion and respect. We acknowledge your kind words of appreciation and will ensure that all staff are given your feedback on your experience.

Thank-you for sharing your story with us.

Kind regards

Barbara

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