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Sample labelling

Posted By hadarze58

"Sample labelling"

About: PathWest Osborne Park Collection Centre

(as the patient),

As requested by the solitary collector on-site, I provided a urine sample and was advised I could leave.   When seeing my doctor several days later, I was told there were no results as the sample was not labelled and lost. We would have thought procedures were in place to contact someone (either the patient or the doctor) if this happened. It was very inconvenient as had to repeat the process.   Subsequently, I went to a different collection office.

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Responses

Response from Tracy Dixon, A/General Manager, QEII Network, PathWest Laboratory Medicine WA 4 years ago
Tracy Dixon
A/General Manager, QEII Network,
PathWest Laboratory Medicine WA

Responsible for oversight of laboratories at QEII, KEMH and PCH as well as the collection centres, transport and processing of pathology samples

Submitted on 7/11/2019 at 5:16 PM
Published on Care Opinion at 5:42 PM

picture of Tracy Dixon

Dear hadarze58,

Thank you for alerting us to this issue with your urine sample. I am sorry to hear you were inconvenienced and needed to provide another sample.

We do have processes in place should a sample be received at the laboratory without adequate identification, and usually, we contact the patient and doctor if another sample is required.

We would like to follow up with you directly to find out why this did not occur in your case. Could I please ask that you contact our Manager of Specimen Collection, Mrs Elaine Toogood on 0413 611 192 to provide some details so we can investigate further?

Kind regards,

Tracy Dixon

Acting General Manager

PathWest Laboratory Medicine

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