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"Problems with communication"

About: Karratha Health Campus / Outpatients & Day Treatment

(as a parent/guardian),

I had an appointment booked for 1230. Then I had a phone call from Perth at 11 saying could you come right now. So i dropped work got my child from school and raced down.

When I got to Karratha they told me the app was at 1230 still. So I rang perth they apologised and said come at 12. So I came back at 12 and karratha said no your appointment was still 1230. The mess around stuffed up my morning with work. When I was in the appointment the specialist said they didn't have alot of time, so I felt like I was an inconvenience anyway. All up it was not a nice experience.

On a positive the girls on the front desk in Karratha were very lovely and don't deserve the back lash that they would get if this is a regular occurrence.

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Responses

Response from Andra Woods, Operations Manager West Pilbara, WA Country Health Service (WACHS) Pilbara last week
Andra Woods
Operations Manager West Pilbara,
WA Country Health Service (WACHS) Pilbara
Submitted on 5/06/2025 at 1:22 PM
Published on Care Opinion Australia at 2:51 PM


Dear Unhappy123,

Thank you for your feedback and I am disappointed to hear that you got such mixed messages about your appointment time for your outpatient appointment and that you felt rushed and dismissed during your appointment.

I would like to know more about what happened so we can initiate a thorough review with our clinical team. If you are happy to reach out, it would also support us to involve you in post-review discussions regarding any resulting outcomes and recommendations as a result of your feedback. Please feel welcome to contact me at your convenience on 9144 7777 or email me at: Andra.Woods@health.wa.gov.au.

Again, thank you for taking the time to share your story and I hope to hear from you in the near future.

Kind regards

Andra Woods |Operation Manager – West Pilbara

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