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Judgemental experience

Posted By silverwarekr43

"Judgemental experience"

About: PathWest Mandurah Collection Centre

(as the patient),

Went for my annual blood test, normally I get one of the lovely staff members, however this time I got a different staff member! I felt that they were rude, arrogant and downright judgemental! I know im a large person, but, I believe that being told that's why they couldn't find my veins because im too 'fat' is inexcusable! I walked out in tears! In future I'll walk out before I let them bleed me again!

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Responses

Response from Sura Al Saedi, Manager, Medical Liaison, Operations, PathWest 7 hours ago
Sura Al Saedi
Manager, Medical Liaison, Operations,
PathWest

Submitted on 4/07/2025 at 1:25 PM
Published on Care Opinion Australia at 4:04 PM

Dear silverwarekr43,

Thank you for taking the time to provide feedback on your recent experience at our Mandurah patient collection centre.

I am very disappointed to read of your experience with our staff member on duty at that time and I wish to sincerely apologise for how you were treated and how you were made to feel during this visit. Each day we provide our services to over 12,000 Western Australians and I would like to reassure you that what you described is not at all representative of our staff or practice. I would be grateful if you would consider providing us with further details of your visit, so that we can follow up with the individual staff member who saw you.

Please feel free to contact me directly at feedback.pathwest@health.wa.gov.au or complete our online customer feedback form by visiting the PathWest - Contact us page.

Yours sincerely,

Sura

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