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"Three health professionals"

About: Jurien Bay Health Centre

(as the patient),

I was having heavy mucus build up and ended up spitting blood which concerned me. This was at 3:30am on a Sunday recently.

I called Jurien Bay Health Centre since I live 30 minutes away and was promptly encouraged by nurse Wan to visit the centre straight away. I was very professionally received and felt very supported by nurses Wan and Chis from the onset, it was 4am. After many questions and several tests and I was (tele) seen by doctor Saras who also listened and spoke very clearly. Given all the context, doctor Saras put me at ease by explaining it was just an irritation of the airways caused by the coughing effort.  Just in case, she required the mucous to be lab analysed and a chest X-ray be carried out.

I drove home and had a relaxing sleep,

Living in a area where there are no hospitals (300km to Perth and 170km to Geraldton), the value of such service is unmeasurable. Good work everyone, I hope this feedback reaches the three health professionals and their team. They deserve it! 

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Responses

Response from Kumar Deep, Operations Manager Western Wheatbelt, WA Country Health Service Wheatbelt 16 hours ago
Kumar Deep
Operations Manager Western Wheatbelt,
WA Country Health Service Wheatbelt
Submitted on 17/07/2025 at 10:28 AM
Published on Care Opinion Australia at 2:50 PM


picture of Kumar Deep

Dear conditionerye53

Thank you for taking the time to share your positive experience at Jurien Bay Health Centre. We were so pleased to read your kind words and hear that you felt well supported during what must have been a concerning time for you.

We are incredibly proud of our dedicated staff, and it is pleasing to know that Nurses Wan and Chis along with Dr Saras provided you with timely, professional and compassionate care in the early hours of the morning.

We will ensure your feedback is passed onto them and the broader team. Recognition like this means a great deal to those working in rural healthcare settings. Your comments serve as a wonderful reminder of the impact our services have on the communities we serve.

Thank you again and take care.

Kind Regards

Kumar Deep

Operations Manager - Western

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