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"Karratha Health Campus"

About: Karratha Health Campus

(as the patient),

After being flown to an unfamiliar territory, I was terrified. Thoughts of loneliness, thinking my family are far from here, and people coming in and out to see me briefly with not enough information of what’s to come. (I’d never experienced triage beforehand)

I stuck it out with my main thought process of all this being beneficial for my health and well being.

Gradually I started having more trust in the nurses that would come to see me and what helped me the most during this process was meeting Doctor Raj. His communication was on point - I never had to ask questions because of the amount of detail in the information given was always enough. His history of working at one of the best hospitals in my home country(Nz) eased my anxiety. We were also able to create that bond and level of trust because he knows a lot about my culture, and the areas I grew up in.

From there on out I was quite comfortable for the remaining 4 days with these friendly faces, and the way everything was carried out has really made one of my first major Hospital/Medical experiences hopeful for the future.

 
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Responses

Response from Nhuan Ho, Operations Manager, West Pilbara, WA Country Health Service (WACHS) Pilbara 2 months ago
Nhuan Ho
Operations Manager, West Pilbara,
WA Country Health Service (WACHS) Pilbara
Submitted on 11/08/2025 at 5:14 PM
Published on Care Opinion Australia on 12/08/2025 at 9:36 AM


picture of Nhuan Ho

Dear Chucky02

Thank you for sharing your story of your recent experience at Karratha Health Campus. We are very proud of our clinicians who provided you with compassionate, informative, and respectful care to support you in understanding the processes required for your health and wellbeing. Being so far from home must have felt very daunting for you, and it’s great to know you and Dr Raj were able to create a bond and level of trust easing your anxiety.

We hope you are recovering well from your first major hospital experience and admission.

Warm regards

Nhuan Ho

Operations Manager West Pilbara

WA Country Health Service (WACHS) Pilbara

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